Questions and Answers

Do I need to register to bid?

Why do some auctions extend when they are due to close?

I've forgotten my password - now what?

May I have a donation receipt?

How fast do I have to pay?

Can my information be seen by others?

Is my personal data secure?

How can I join the bidding?

When does the Charity Fairy bid?

Can I confirm a maximum bid which is not shown immediately?

I'm outbid as soon as I confirm a bid. What's wrong?

Can I retract my bid?

How do I choose my username?

Why can't I see the winning bid amount?

How do I choose my username?

How do I find out if I've been outbid?

The minimum bid hasn't been reached - now what?

How do I know if I'm the winning bidder?

How do I pay after I win the auction?

When will I receive my purchased item?

How can I donate directly to a charity?